JointVive is presented with a 365-day, 100% money-back guarantee. The guarantee is intended to give purchasers an extended period to decide whether the product fits their needs. A refund is not automatic: the customer should contact product support, identify the order, and obtain the instructions that apply before mailing any bottles or packaging.
Email support@jointvive.com with the purchaser’s name, order number, purchase email, and a concise explanation that return instructions are requested. Never email a full card number or other unnecessary financial information. Keep the receipt, support correspondence, shipping proof, and tracking number until the request is resolved.
The shipping policy lists 285 Northeast Ave, Tallmadge, Ohio 44278 as a return address, but procedures can change and an order may require specific authorization or routing. Contacting support first reduces the risk of a return being delayed or sent incorrectly. Refund timing can also depend on carrier transit, inspection, and the original payment provider.
This buyer-guide site does not process orders or refunds. Order records and refund decisions are handled through the seller or retailer associated with the transaction.
Read the vendor’s shipping and return policy and contact support before returning an order.
